Privacy Policy

Effective Date: [Insert Date]
Entity: A.C.N. 691 078 850 Pty Ltd trading as Désordre
ABN: 88691078850
Website: www.desordrestore.com
Contact: concierge@desordrestore.com

1. Introduction

Désordre (“we”, “us”, “our”) respects the privacy of our customers, visitors, and all individuals who interact with us via this website (the “Site”) or in person. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

Access to this Privacy Policy is free. For a printed copy or questions about our handling of personal information, email concierge@desordrestore.com. We may update this Policy from time to time; the latest version will appear on this page and takes effect upon posting.

2. How We Collect Personal Information

Memberships & subscriptions: newsletter sign-ups, loyalty or client programs, event RSVPs.
Competitions & promotions: details needed to administer the activity, contact winners, and—unless stated otherwise—send relevant updates.
Orders & transactions: information required to process purchases online, in-store, or by phone, and provide customer care.
Enquiries & correspondence: information provided by email, phone, or in person to help us respond.
Business interactions: professional details shared in a commercial context (e.g., business cards).
Online interactions: forms, comments, and messages submitted via the Site.
Public sources: information available on professional networks (e.g., LinkedIn) where you have made it public.
Cookies & analytics: technologies that help us understand browsing behaviour and improve functionality. You can manage cookies via your browser settings; some features may not function as intended if cookies are disabled.

Our servers may also collect non-personal data (e.g., IP address, browser type, referral URL, and clickstream data) to maintain and optimise the Site.

3. Information We Collect

We collect only what is necessary to provide our services or comply with the law. This may include:

Contact details (name, postal address, email, phone number);
Demographic or profile information (e.g., age, preferences);
Information related to your transactions and interactions with us.

We do not collect sensitive personal information. Where practicable, you may interact with us anonymously (e.g., general feedback).

4. Electronic Communications

With your consent, or where permitted by law, we may send marketing or promotional communications by email, SMS, or other electronic means. You can opt out at any time using the unsubscribe link in our messages or by emailing concierge@desordrestore.com. We may also send service-related updates about orders, appointments, or changes to the Site.

5. Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Access is limited to personnel who require it for legitimate business purposes. We retain personal information only as long as necessary to fulfil its purpose or legal obligations, after which it is securely destroyed or de-identified.

6. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose information to:

Essential service providers (e.g., couriers, payment processors, IT partners) to fulfil orders and operate the Site;
Government or law enforcement where required or authorised by law;
Successor entities in connection with restructuring, acquisition, or transfer of assets.

Third-party providers engaged by us are contractually bound to handle information in accordance with this Policy and the Privacy Act.

7. Access & Correction

You may request access to, or correction of, your personal information at any time by emailing concierge@desordrestore.com. We aim to respond within 30 days. Access to archived or extensive records may attract a small administrative fee, quoted in advance. If information we hold is inaccurate or incomplete, we will correct it promptly once verified.

8. Complaints

If you have concerns about your privacy or our handling of your personal information, contact concierge@desordrestore.com. We aim to acknowledge within 10 business days and resolve promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): 1300 363 992, www.oaic.gov.au, GPO Box 5218, Sydney NSW 2001.

9. Third-Party Links

For convenience, the Site may link to external websites. Désordre is not responsible for the privacy practices or content of third-party sites. We recommend reviewing each site’s privacy policy before sharing personal information.

10. Acceptance of This Policy

By using the Site, you acknowledge and accept this Privacy Policy. If you do not agree, please refrain from using the Site or providing personal information. We may amend this Policy at any time; updates will be published on this page and take effect upon posting.