Returns

 

We can offer an exchange or store credit note, valid for 3 months, if the products are returned within 7 days of receipt.

If you have any size or style questions, please reach out to us at customercare@desordrestore.com or use the chat feature on the website, so that we can help you make the best decision prior to purchase!

Products must be returned un worn, in as-new condition with all tags still attached and original packaging (garment bags, hangers, boxes, other signature packaging materials) included.

Please keep in mind we are a boutique business, and you are emailing with real people. We believe in treating each other with kindness for the best outcome. 

Désordre reserves the right to refuse any item that does not meet the above criteria, in the event of this, the item will be returned to the sender at their cost.

We do not offer refunds unless a product is deemed faulty.

Désordre curates luxury garments and accessories that are designed to be treasured. Taking care of your garment will ensure and promote their longevity. Our garments and accessories require specific care to ensure you look after your garment correctly. Please always check the garment care label for specific care instructions. Désordre will not be liable for damage and can not be held responsible for garments in your care.

 

How do I return my item?

1. Check that you meet the return criteria

2. Email customercare@desordrestore.com to request a return, please include your full name and order number 

We will get back to you within 24 hours, Monday - Friday AEST

All return requests for items purchased online must be made via email.

Désordre is not liable for any returned goods lost in transit. For this reason we recommend using a trackable delivery service.

 

Faulty items

If you believe your item is faulty, please contact us and we are happy to repair or replace the item for you if it is deemed a product fault

Refunds are only issued in the event that we are unable to repair or replace the item for you. Returns of this nature are sent to the designer or manufacturer for approval prior to the refund being issued.

The cost of return is not covered by Désordre unless the item is deemed to be faulty.

 

Pre order trunk shows are final and non-refundable or exchangeable.

 

 

Swimwear, Lingerie and Jewellery

All swimwear, lingerie and jewellery are final sale due to hygiene reasons

 

Shoes

Please try shoes on soft/carpeted surfaces to avoid scuffing the sole.

 

Sale items

All items sold at a sale (discounted) price are final sale, and the sale price may be reflective of the quality.

We do not offer refunds, exchanges or store credits on any sale item ordered, unless the product is deemed faulty (as per above)

Please read product description carefully. If a product description specifies a fault, this is reflected in the price. It cannot be returned for this reason.

Please allow 7 days for dispatch

Please wait for notification that your pick up order is ready to collect, prior to collecting.

Any further discounts cannot be applied to previous orders.

 

Order Cancellation

Once placed online, orders cannot be cancelled under any circumstances.

We will do our best to accomodate any order changes, however once the order has been dispatched we are unable to make any order changes. No monetary refunds are issued if an order is changed.

 

All customer care notes also apply to DESORDRE BOUTIQUES