Returns

 

We can offer an exchange or credit note, valid for 6 weeks, if the products are returned within 7 days of receipt.


If you have any size or style questions, please reach out to us at customercare@desordrestore.com or use the chat feature on the website, so that we can help you make the best decision prior to purchase!


Products must be returned un worn, in as-new condition with all tags still attached and original packaging (garment bags, hangers, boxes, other signature packaging materials) included.


Désordre reserves the right to refuse any item that does not meet the above criteria, in the event of this, the item will be returned to the sender at their cost.

We do not offer refunds unless a product is deemed faulty.

 

 


How do I return my item?

1. Check that you meet the return criteria

2. Email customercare@desordrestore.com to request a return, please include your full name and order number 

We will get back to you within 24 hours, Monday - Friday AEST

All return requests for items purchased online must be made via email.

 

Faulty items

If you believe your item is faulty, please contact us and we are happy to repair or replace the item for you.

Refunds are only issued in the event that we are unable to repair or replace the item for you. Returns of this nature are sent to the designer or manufacturer for approval prior to the refund being issued.

The cost of return is not covered by Désordre unless the item is deemed to be faulty.

 

Pre order trunk shows are final and non-refundable or exchangeable.

Deposits are forfeited if you choose to cancel your order but the further 50% is not required.

 

Swimwear, Lingerie and Jewellery

All swimwear, lingerie and jewellery are final sale due to hygiene reasons

 

Shoes

Please try shoes on soft/carpeted surfaces to avoid scuffing the sole.

 

Sale items

All items sold at a sale (discounted) price are final sale

We do not offer refunds, exchanges or store credits on any sale item ordered

However, if available, we will happily facilitate exchange of size for the style you have ordered

 

Désordre is not liable for any returned goods lost in transit. For this reason we recommend using a trackable delivery service.

 

Order Cancellation

If you would like to cancel your online order, please contact customercare@desordrestore.com 
In the event of order cancellation, we are happy to change the order to another style, or issue a store credit for the amount of the order.
We note that all online order cancellations must be made within 12 hours of the online order being placed. Online order cancellation requests made outside of this timeframe will be deemed void.
If the order has already been dispatched we will be unable to cancel your order.

 

All customer care notes also apply to DESORDRE BOUTIQUES